Home appliance repair across Greater Boston

Someone over eighteen needs to be there to give the technician access and to approve the price before work starts. If the property is a rental, we need written authorisation from whoever is paying before the visit rather than a conversation about it on the doorstep.

Technicians carry floor protection and appliance sliders and use them by default. Water is shut off and lines drained before a dishwasher or plumbed refrigerator is pulled, and gas appliances are isolated at the shut-off before disconnection. None of that is an extra — it is the standard for the visit.

Most Greater Boston condominium associations and managed buildings do. Tell us the building when you call and our coordinator files the certificate and books the service elevator or loading dock before the technician is dispatched, so the visit is not turned away at the door.

Yes, and it is worth asking. A second fault diagnosed on the same visit costs you no additional call-out. It is why we ask what else is in the property when the appointment is booked — a three-decker or a Newton Victorian often has appliances on three different floors.

Almost all of them. We are a repair company, not a retailer, so the appliance's history with us is irrelevant to whether we will service it. What we do check during diagnosis is whether a previous repair used the wrong component, because that is a recurring cause of faults that will not stay fixed.

The phone is answered 24 hours a day, and same-day service is usually achievable if you reach us before midday. We run Greater Boston as a set of routes — the harbor towns, the inner core inside Route 128, the Route 2 and Route 3 corridors, and the North Shore — rather than one territory, so a call landing on a route already in motion can normally be added to it. Call (857) 491-4488 and the coordinator will tell you what is genuinely open today rather than booking a window we cannot hold. Evening and overnight calls are normally scheduled for first thing the next morning.