Scotsman Appliance Repair in Greater Boston, MA

Scotsman builds commercial ice machines across the full range of ice forms — cube, nugget and flake — which is what distinguishes it from the cube-only manufacturers it competes with. Scotsman builds cube, nugget and flake machines, and the ice form changes the machine fundamentally: cube machines harvest with hot gas, while nugget and flake machines freeze onto a cylindrical evaporator and extract with an auger through a gearbox. The second kind has a drivetrain, and drivetrains wear in ways a refrigeration circuit does not. Ice form determines the machine. A nugget or flake machine makes ice on a cylindrical evaporator and extracts it with an auger driven through a gearbox, which is mechanically nothing like a cube machine's hot-gas harvest: the wear items are the auger, the bearings and the gearbox, and a nugget machine that has stopped producing is as likely to be a drive fault as a refrigeration one.

Establishing which ice form the machine makes before attending decides what we bring. Auger and bearing work on a nugget machine is a different job, with different parts, from a harvest-valve fault on a cuber, and the two are frequently confused on the phone because both present as no ice. We service Scotsman on commercial priority, because a kitchen with failed refrigeration or no ice cannot trade.