- Coverage120 ZIP codes · 4 counties
- HoursOpen 24/7
Triage
What counts as urgent
01
A refrigerator or freezer that has stopped cooling
This is the one that is genuinely time-critical, because the clock is running on the food rather than on the machine. A full freezer holds safe temperature roughly 48 hours unopened, a half-full one about 24. Keep the door shut and call.
02
Water where water should not be
A washer or dishwasher leaking onto a floor — particularly above another unit in a triple-decker or a condo. Shut the supply valve behind the machine first, then call. That single step is usually the difference between a repair and a ceiling.
03
A gas smell, or a burner that will not stay lit
Stop. Do not diagnose this one. Leave the building, call the gas utility's emergency line from outside, and call us afterwards. We are appliance technicians, not the first responders for a gas leak.
04
Commercial equipment that stops during service
A failed walk-in or ice machine in a working kitchen is revenue and a health-inspection problem at once, and it is scheduled differently from a domestic call.
And what is not
We would rather book these for the morning than charge you to attend them tonight. Saying so costs us an out-of-hours call and keeps a customer.
- A dryer taking two cycles — annoying, not urgent, and usually a vent run rather than the machine.
- An oven reading twenty degrees off — worth fixing, not worth an out-of-hours call.
- A dishwasher leaving film on glassware — almost never a fault at all in this water.
- An ice maker producing small or hollow cubes — a filter or a fill valve, and it can wait for the morning.
Equipment
Which machine is down?
Each one opens its own service guide — the failure schedule, what we check first, and the order we work that machine in.
Refrigerator Repair
75 faults · 1–3 hours
Washer Repair
77 faults · 1–2 hours
Dryer Repair
75 faults · 1–2 hours
Dishwasher Repair
75 faults · 1–2 hours
Oven Repair
75 faults · 1–2 hours
Microwave Repair
60 faults · 1–2 hours
Freezer Repair
75 faults · 1–2 hours
Cooktop Repair
75 faults · 1–2 hours
Ice Maker Repair
75 faults · 1–2 hours
Wine Cooler Repair
75 faults · 1–2 hours
Stove Repair
75 faults · 1–2 hours
Range Repair
75 faults · 1–2.5 hours
Questions
Emergency and same-day questions
Can't see yours? Just ask us.
Do you really answer the phone at night?
Yes. A person answers at any hour, including nights and weekends — that is not an answering machine and it is not an overseas call centre reading a script. It is the single thing we would ask you to test before believing anything else on this site: call at 3am and see who picks up.
Does answering at 3am mean a technician arrives at 3am?
No, and we would rather say so. Answering round the clock means the call is taken, the fault is triaged and you are booked into the first slot that suits — often the same day. It does not mean a van at your door in the middle of the night. Anyone promising that for a domestic appliance is selling you something.
What does same-day actually mean?
Call before noon and there is usually a same-day slot. You are given a three-hour arrival window, not a morning or an afternoon, and the dispatcher agrees it with you on the call rather than assigning you one.
My freezer has failed. What do I do before you arrive?
Keep the door shut — every opening costs hours. A full freezer holds safe temperature for roughly 48 hours unopened and a half-full one around 24. If it is going to be longer than that, move what you cannot replace to a neighbour's freezer or a cooler with ice.
Is there a surcharge for a weekend or evening call?
We do not publish prices anywhere on this site, and we are not going to start with a surcharge table. What we will tell you on the phone is whether the slot you want carries one, before you book it, so nothing appears on the bill that was not agreed first.
What if it turns out not to be worth repairing?
Then we tell you that and charge the diagnostic only. It is the same answer at midnight as at midday. 90-day parts, 30-day labour warranty covers what we do fit.
Service request
Two questions, then your details. If it is urgent, the phone is faster — a person answers at any hour across Greater Boston.
Book a same-day slot
Step 1 of 2- The job
- Your details
- Licensed & Insured in Massachusetts
- EPA 608 refrigerant handling
- 90-day parts, 30-day labour warranty
- Open 24/7
- 120 ZIP codes covered
